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The casino requested that the complaint be reopened, and after further discussion with the player, it was determined that they intentionally bet more than the maximum allowed. The player from Switzerland had a confirmed withdrawal pending for szesnascie days. The player was eventually asked to provide a new IBAN and resubmit documents, leading jest to further delays. The issue państwa resolved when the player received the money after 22 days, albeit slightly less than expected due to possible exchange rates or fees. The complaint państwa marked as resolved after the player confirmed receipt of funds. The casino’s Safety Index, derived from these findings, provides a score reflecting online casino’s safety and fairness.
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The complaint was eventually rejected due to the player’s non-communication. The player from Slovenia had their account closed and was informed that their winnings would not be paid. Despite having all documents approved and being told to wait for a withdrawal, the situation remained unresolved. The player from Greece faced repeated issues with withdrawing money from the casino due owo constant requests for verification documents.
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